Streamline Unified Communications with the Imagicle Application Suite
Today’s enterprise communication environments require more than just dial tone, they demand intelligence, compliance, and service automation. The Imagicle Application Suite provides a comprehensive range of UC apps for call recording, billing, directory services, contact center management, and digital faxing all tightly integrated into your existing Cisco UCM, Webex, Microsoft Teams, or BroadWorks infrastructure.
At Al Fuzail, we design, implement, and support Imagicle powered collaboration solutions for organizations that need secure, scalable, and regulatory-compliant voice operations
Unified UC Applications for a Smarter Collaboration Stack
The Imagicle Suite acts as a modular middleware layer that enhances your UC platform with operational, analytical, and compliance-ready capabilities. Whether you operate a centralized voice core or a hybrid communications architecture, Imagicle support ensures optimal uptime and feature richness.
Core Functional Modules of Imagicle:
- Imagicle Call Recording
Encrypted, PCI-DSS-ready voice recording with automatic, on-demand, and role-based access control.
- Imagicle Call Analytics
Advanced reporting for cost control, usage trends, fraud detection, and performance KPIs.
- Imagicle Attendant Console
Operator-grade console with drag-and-drop call handling, queue visualization, and real-time presence.
- Imagicle Attendant Console
Operator-grade console with drag-and-drop call handling, queue visualization, and real-time presence.
- Digital Fax Server
Send and receive secure faxes via email, desktop, or browser eliminating legacy fax hardware.
- Directory Services Integration
Multi-source phonebooks (AD, LDAP, SQL) with click-to-call, caller ID, and mobile access.
Variants of Deployment Tailored to Business Needs
Our team at Al Fuzail offers a range of deployment models that align with your UC architecture and business workflows.
On-Prem Imagicle Suite
Full control over data storage and privacy for banks, healthcare, and gov.
Private Cloud Hosted Suite
High availability with dedicated compute, best for hybrid environments.
Multi-Tenant Hosted Service
Ideal for MSPs and medium businesses with lean IT teams.
Cisco HCS/ Webex-Integrated
Seamless plugin within Cisco collaboration cloud offerings.
Application Flow and Data Handling Inside Imagicle Ecosystem
Imagicle services operate on a client-server model, leveraging HTTPS, SIP, and TAPI for seamless integration with your voice infrastructure and user endpoints. Data generated through call analytics, recordings, and user interactions is processed in real time and stored securely based on your compliance requirements.
1. Call Initiation via UC Platform
User dials or receives a call through Cisco UCM or Webex.
2. Imagicle Services Intercept Metadata
Call events, user IDs, timestamps, and call content are captured.
3. Processing & Analysis
Voice packets are recorded (if enabled), while metadata is used for analytics, billing, and presence.
4. Data Encryption & Storage
Recordings and logs are encrypted and stored locally or in the cloud, with full audit trails.
5. User & Supervisor Access
Web-based dashboards, alerts, and reports are made available to authorized users.
Benefits
What Are the Benefits of Imagicle UC Suite?
Imagicle is more than just an app suite—it’s a communication command center for modern enterprises.
Seamless & Secure
Fully encrypted, GDPR-ready, and compatible with cloud, on-prem, and hybrid architectures.
Business Scalability
Scale effortlessly with flexible user licensing, multi-site support, and central management.
Cost & Complexity Reduction
Eliminate standalone tools—get call recording, digital fax, and queuing in one integrated platform.
Future-Proof Innovation
Stay ahead with continuous updates, AI enhancements, and support for Microsoft Teams, Cisco UCM, and Webex.
Protect. Empower. Transform.
Why choose us?
World-Class Solutions & Services
At Fuzail Al Arabia, we offer world-class solutions tailored to your specific needs. Our team of experts provides comprehensive services.
Security and Reliability
Protect your organization from cyber threats and ensure uninterrupted access to critical resources.
Performance and Efficiency
Improve network speed, reduce costs, and simplify management.
Comprehensive Network Management
Gain full control over your network with advanced security, efficient performance, and easy management.